Faced with the need to switch from one supplier to another for its major retail profile survey , BAA turned to meaning ltd for advice on who to contact. and how to proceed. From this, meaning was engaged to carry out two related projects - an evaluation of the potential suppliers, leading to the contract being awarded to a new supplier; and following that, the management of the handover process - a complex four-party dialogue.

After a busy transition period lasting most of a year, handover was safely achieved to the satisfaction of BAA, with much of the anxiety and burden of managing the change process shouldered by meaning.